Please read carefully our rules & policies set out below to ensure the safety and harmony of all our berth holders. customers & staff. If you have any questions regarding any of the information presented, please email Chloe@liverpoolmarina.com. 

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• Life jackets must be worn at all times whilst in transit. The lock operates a 'No Jacket, No Passage' policy. 

• The discharge of black water, chemical bi-products, litter and any other pollutive matter into the water is strictly prohibited. Regular sale of pump-out audits are conducted to ensure the use of our mobile pump out facility is being used by all berth holders. A maximum fine of £1000 can be imposed. 

• All crew members must make themselves known to the lock keeper before entry or exit into and out of the marina. 

• The maximum speed permitted whilst manoeuvring in the dock is 5mph Refuelling with any fuel outside of our services is strictly forbidden. A fine of £100 will be applied for those found to be bunkering.

• Waste water and sewage must not be emptied into the dock. A fine of £1000 will be applied for those found to be emptying their waste tanks into the water. Regular audits for the use of marina pump out facilities online are conducted and investigated.

• Dogs must be kept under control at all times. All dog mess must be picked up and disposed of in the dog waste bin in Coburg yard. There is a £100 fine for leaving your dogs mess on the pontoons.

• The pontoons must be kept clear & tidy at all times. No dinghies, canoes, bikes and other items are permitted on the pontoons. Please store these items on your vessel. Our team will remove them if they are left on the pontoons. Storage boxes are permitted but must be compliant.

• For security, lanyards must be worn on the pontoons at all times. Anybody seen to not be wearing a lanyard or not able to present a lanyard does not have authorised access and should be reported to the office immediately.

• There are five trolleys which should be left at the top of Coburg when not in use. Please do not leave a trolley on the pontoon when you are finished with it, but bring it back up for others to use.

• Due to the many health & safety rules & implications, commercial & private lets of vessels including Air B&B, booking.com and other private lets are strictly forbidden without management agreement. Whilst we welcome these agreements, we must be made aware of them before you list on affiliate sites. To learn more about our rules on sublets, read here: https://www.liverpoolmarina.com/post/air-b-b-booking-com-a-o-b

• Life jackets should be worn whilst on the pontoons and on vessels at all times. Children must be accompanied and wearing a life jacket.

• Appropriate footwear should be worn whilst on the pontoons to prevent slips. Heels are not permitted at any time.

• Music and noise is to be at acceptable levels, and no noise is permitted after 8pm.

• Working on your vessel is not permitted within any of our docks and must be done on hardstanding at Blue Point Marine.

• If you wish to sell your vessel or transfer your contract to another name, there are several steps you must follow. Please read our handy guide online here.

• All payments must be made in advance on the 1st of each month by direct debit or standing order. Late payment reminders are charged at £20 each. After three months your account will be passed to a debt collection agency. Please do let us know if you are struggling to keep up with your payments so we can help.

• If you have three or more months of missed payments, your agreement will be cancelled and the full balance of your contract will be due upfront. 

• Please do not force close or open the access gates. Applying force causes the gates to malfunction and they will have to remain open until an engineer can come on-site which jeopardises the security of the marina. Please be patient and allow them to open in their own time.

• Please do not log faults or issues in passing, or on Facebook. We will always do what we can within reason to resolve any issues in a timely manner, but we cannot do so if we are unaware of them. Please log all issues via the online reporting system on our website: www.liverpoolmarina.com/contact-us

• Foul and abusive language or behaviour will not be tolerated in any circumstances towards our staff or berth holders. Should any incidents occur, they will be throughly investigated and your contract may be cancelled as a result. 

• Storage boxes, plant pots, canoes and any other personal items are not permitted at any time on the pontoons. 

• All berth holders are permitted two access cards per boat 

• Contractors and visitors must sign in at the front office and receive a visitors pass. 

• Third party contractors must ensure to bring with them their public liability insurance cover up to £5m which we will keep on file. A fee of £40 per day is required for all third party contractors. 

• Staff are not permitted to give access to any customers using their own cards. If you need access, please head to the front office. 

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To download our policy documents please do so below. 

 

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