If you have been to the marina recently, you may have noticed a few changes...
The rise in running costs has forced us to rethink the way we operate. If you have been to the marina recently, you will have noticed that our front office has now closed.
This means, that whilst the facilities to operate solely online have been available since Covid-19, the online system is now fully in force.
The online booking system is instant and automatic, which means anytime you place a booking online or complete a contact form, it is instantly received by the marina team on all mobile & tablet devices.
What does this mean for you?
This change should not affect our customers greatly, but there are some changes to the way we will manage some of the services previously managed at the front desk:
1) Access Cards
If your access card has stopped working, or you need an additional one for any reason, you can order a new one online for same day collection. Same day collection must be within working hours Monday - Friday 8am - 4pm. If you need to collect outside of these times, please email firstname.lastname@example.org and we will make arrangements for you.
Order your access cards here: https://www.liverpoolmarina.com/services
2) Car parking & Parking Charge Notices
All car parking requests must to go directly to Smart Parking.
To register a vehicle, please complete the online form here:
To request a guest pass, please register the vehicle here:
To appeal a PCN, please follow the instructions here:
All PCN appeals will come to the marina team first to verify.Please note, the Marina cannot forcibly cancel a ticket, however they can support your appeal should it be incorrectly issued. The only circumstances which the marina will support a PCN appeal are:
- Where they have been issued to new berth holders who's Reg details have not yet been registered.
- Berth holder visitors who were applied for but not applied on time.
- A correctly registered berth holder who has been issued with a PCN via ANPR incorrectly.
3) Lock bookings
As usual, please book your out of hours locks online here:
You can download lock times here:
If you need to contact the lock, please use CH37 or email email@example.com
We can take payments over the phone, or online via the invoice issued to you.
If you wish to make a payment, please email firstname.lastname@example.org and a member of the team will call you back to take payment.
To pay online securely, simply click the green 'PAY NOW' button on your invoice which will take you through to the payment page. Our payment provider is Stripe for one off payments and GoCardless for direct debits.
5) General queries
For any other queries, please email email@example.com. We aim to respond within 48 hours. If your query is urgent, please put URGENT in the subject line and we will come back to you within the hour.
6) Marina Manager
Please join us in congratulating Dan O'Dea on his recent promotion to Marina Manager. Dan will be responsible for the day to day smooth running of all marina operations and will be the main recipient of all online customer contact.
You may have heard of the plans to turn the front office into a convenience store. These plans are underway and we hope to have an operator running this store for you by the Summer subject to final costing and feasibility.