© 2019 by Sundae Marketing Ltd.

COOKIE Policy

What cookies do we use and why?

Liverpool Marina uses a single supplier who set cookies on this website on its behalf in order to deliver the services that they are providing. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How we collect cookies

When you conduct a transaction on our website, such as purchasing tickets, complete a contact form or email us directly through the site, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect cookies

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

  6. To better understand our online activity in order to provide a more bespoke user experience in-store at Liverpool Marina, the bar & restaurant and online

How we store, use, share and disclose your personal information.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

We use third party services to distribute emails for marketing purposes and use your personal data which we import into the third party sites. Our email provider is MailChimp. Only authorised personnel are able to access this data. If you wish to unsubscribe from our emails you can do so at the bottom of the email we have sent to you.

We also store, categorise and use your data for future marketing purposes from actions you may have taken on our site. Examples may be; ‘ticket buyers’, ‘new berth holders’, ‘visitors 2017’, ‘engagement party bookings’, ‘bar & restaurant users’ etc

Our WiFi is provided by Daisy Communications who store your personal data at the point of log on to use for marketing purposes.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail as provided to us at point of sale or point of contact on our websites or in-store.

We also use Google Analytics and site trackers to track users behaviour on our site. These tracking services collect non-personal data such as broad location, dwell time and click-throughs to help us improve our online services.

Disabling the cookies on this website
You are not obliged to accept cookies and you may amend your browser settings to prevent it from accepting cookies. You may wish to visit www.aboutcookies.org which contains comprehensive information on how to disable cookies on a wide variety of browsers.

Please be aware that if you disable cookies, certain services on this website may not be available to you, there may be a negative impact on the functionality of the website.

If you don’t want us to process your data anymore, please contact us at chloe@yachtclubliverpool.com or send us mail to: 

Liverpool Marina

Coburg Wharf

Liverpool 

L34BP

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us an email to chloe@yachtclubliverpool.com

To find out more about Cookies please head to: https://www.allaboutcookies.org/